6/19/2023 0 Comments Simply being loved by bt![]() ![]() If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. If they do we’ll contact you to arrange a suitable time. To do this they may need access to your property. ![]() Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. Your actual speed will depend on home wiring, Wi-Fi connection and time of day. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). The exchange list and dates are subject to change. Check your speed at bt.com/speed. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day. If you don’t want the Unlimited Minutes plan, you’ll need to choose another of our calling plans.ĩ1% UK coverage. This includes unlimited calls to UK home phones and mobile numbers. We’ll be moving you to our Unlimited Minutes package instead. We’ll be closing the existing Unlimited Anytime calling plan, so you won’t be able to stay on that. Why do I have to opt out of the Unlimited Minutes plan, rather than opt in? These include our Limited Minutes plan, which gives you 700 minutes to call UK mobile and landline numbers. If the new Unlimited Minutes plan isn’t the best option for you, we have other choices to replace your calling plan. This means you’ll be able to make unlimited calls to mobiles without worrying about extra charges. We’ve made this change so everyone gets the benefits of our new calling plans, such as included calls to UK mobiles. This gives you unlimited minutes to call UK landlines and UK mobiles without having to regrade your broadband. That’s why we’ve introduced the Unlimited Minutes calling plan. We want you to benefit from the features of our usage-based call plans. ![]()
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